Help & Support
Frequently Asked Questions
We recommend that you review our Frequently Asked Questions to see if you can find a solution to your question or problem.
Trouble Shoot Document
The following document contains an overview of known and common problems.
My Tickets
Support tickets you have already submitted on our website can be found here.
New Support Request
If your question or problem is not listed in neither the FAQ’s nor the Trouble Shoot Document, please contact us and we will get back to you as soon as possible. In order for us to assist you quickly, it is vital that we have some basic information about you QGrip configuration
- System Support Info, in the QGrip UI, under menu Help, select menu item Support Info, and add this information to your support request.
- Additional Info, in your support request try to describe, as detailed as possible, the events that lead to the problem. If no sensitive data (like Passwords) will be revealed, consider recording the set of actions with your mobile phone, and add the video to your support request. If you choose to send this video to us via WhatsApp in addition to an Online Support Request, please include the Ticket Number.
A new support request can be submitted here.
If you have a simple question or you want to add some information (like a video) to a ticket, you can also send us messages via WhatsApp.